Terms & Conditions

SHIPPING
GrobBandSaw.com ships most warehouse stock products the same day if ordered by 1 pm CST. Cut off times vary by warehouse and should be confirmed with our Sales personnel. Free Shipping* offers on selected products throughout the continental United States (excludes Hawaii and Alaska). Free shipping cannot be combined with any other discounts, promotions or offers. Free shipping is also based on the fact that the product is shipping to a business/commercial location with the ability to unload without lift gate service or any other extra service options needed. If the product is shipping to residential or places with “limited access” (schools, churches, army bases, etc…) and additional service is needed, additional shipping charges may apply. If you need a shipment expedited or have questions on additional shipping charges, please contact us for a quote. Band Saw orders ship by LTL Carrier, F.O.B. Pre-Paid and Insured by the customer.

HOW TO ORDER
Direct all inquires for standard or special orders to our Sales Department. Inquiries or orders may be placed by Phone or E-mail. When sending e-mail always include your company name, telephone number, billing and shipping address, shipping instructions, purchase order number and a contact name.

SPECIALS AND NON-STOCK ITEMS
We invite the opportunity to quote on special parts, and non-standard catalog items. Please send them to the attention of the Sales Department. Special orders may require a deposit or to be paid in full. Special parts made to order are not subject to cancellation or return. Special orders will be considered complete at +/-10% of order. Band Saw orders are considered special order and are non-cancel, non-returnable and non-refundable once the order has been processed and confirmed.

REPAIRS AND EXPEDITING
Please direct inquiries for repairs and requests for information for items on back-order to the Sales Department.

NEW ACCOUNTS
All firms having a satisfactory Dun & Bradstreet rating will be shipped immediately on open account. If not rated, please submit three references and the name of your bank (phone number and contact name). Allow one week for processing. If immediate delivery is required, before references can be checked, you can pay with Credit Card online via Stripe or PayPal. If your firm is tax exempt, please provide us with the appropriate certificates when setting up your account.

NO MINIMUM ORDER
Minimum orders are typically not required. However, We reserve the right to set Minimum Order Limits at any time and/or during Special Promotions and Discount Incentives.

ORDERS SHIPPED SAME DAY
Orders received by 1:00 pm CST are shipped the same day when possible. This applies to any standard catalog item except when items are back ordered and/or large items or quantities that require special packaging. Guarantee does not apply during computer interruptions, acts of God, non-scheduled carriers, carrier non-performance.

TERMS
For accounts with “Terms”, our terms are Net 30 Days from invoice date, with a credit card on file for settlements. Accounts with invoices that are 45 days old are past-due and put on hold. Customer agrees that the credit card on file, can and will be used to settle some and/or all invoices over 45 days.

DELIVERY
All items are F.O.B. shipping point unless specified otherwise. We will ship by ground USPS or UPS United Parcel Service insured whenever possible. Request for UPS Collect Shipments must be made in writing. Air Freight & Truck Shipments are available on request.

CLAIMS
Any claims for discrepancies in shipments must be made within 5 days of receipt of merchandise. Any damage incurred on the exterior of the package must be claimed through the commercial carrier within 24 hours of receipt.

HAZARDOUS MATERIALS
Hazardous materials are subject to governmental regulation. We will not ship hazardous materials with non-hazardous materials. They are not returnable. They will not be shipped via air. There is a surcharge added to shipments that contain hazardous materials. You will be advised that a surcharge is required at the time you place your order. We reserve the right to choose the carrier authorized to ship hazardous materials.

OZONE DEPLETING SUBSTANCES (ODS):
GrobBandSaw.com may be prohibited from offering certain products that contain chemicals (hydro chlorofluorocarbons) to customers that are not commercial customers as defined by the United States Environmental Protection Agency (US EPA). As per the US EPA, it is a violation of federal law to sell, distribute, or offer to sell or distribute any chlorofluorocarbons or aerosol hydro-chlorofluorocarbon containing cleaning fluid for electronic and photographic equipment to anyone who is not a commercial user of this product. The penalty for violating this prohibition can be up to $25,000 per sale. Individuals purchasing such products must present proof of their commercial status in accordance with 40 CFR 82.68(a) or (c). ODS restrictions may change without notice.

DAMAGED OR LOST SHIPMENTS
UPS and USPS Shipments: Notify your local UPS or USPS office immediately. Keep damaged goods and containers until advised to dispose. Advise us so we can reship your merchandise and place a claim. Truck Shipments: As shippers we are not responsible for items damaged or lost by motor freight carriers. Check your order carefully upon arrival. All damages and/or shortages must be noted on the delivery receipt or packing slip. If you accept a shortage or damaged shipment from the delivery carrier without proper notation on the delivery receipt, you do so at your own risk.

PRICES
All prices are quoted in U.S. dollars. All prices are subject to change without prior written notice, even after an online order has been placed. Your orders will be billed at our current price, unless price adjustments need to be made due to price increases. Quotations are valid for 30 days from the date of the quote unless otherwise noted. Any price or typographic or similar error in this catalog is subject to change and correction at any time.

QUANTITY DISCOUNTS
Inquiries regarding discounts on large quantity purchases are invited.

EXPORT SHIPMENTS
All export orders under $100.00 are subject to a $10.00 surcharge. Packing, freight postage, insurance and forwarding costs are extra costs.

RETURN & REFUND POLICY
We will accept merchandise for return within 30 days of shipment. Special parts made to order are not returnable. To return merchandise you must e-mail sales@GrobBandSaw.com to request a Return Authorization number. No returns will be accepted without a Return Authorization number. Please contact us that we may know your problem. This will help us replace your merchandise promptly, and eliminate unnecessary correspondence. All returns are subject to our inspection. Include with your return a copy of your invoice or packing slip. All merchandise must be returned in its original undamaged packing along with any certifications, instructions, parts, etc. Failure to do so will result in either credit reduction or credit denial. We cannot accept etched, marked, or altered merchandise for credit. Write your Return Authorization Number (RA#) on the return shipping label. Return items via ground UPS prepaid and insure packages over $100.00. If the error was ours, we will credit your account. *All returned items are subject to a 15% restocking charge. Band Saws are no refund & non-returnable.

WARRANTY/ LIMITATION OF LIABILITY   ( ie. 100% Guarantee )
Merchandise found to be defective in material or workmanship within 30 days from date of shipment shall be repaired or replaced or, at our option, a full refund of the purchase price may be given. A return of the purchase price of the defective merchandise or merchandise sent in error is our only liability. There are no warranties except those made by the manufacturer and ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANT-ABILITY AND FITNESS FOR PURPOSE ARE EXCLUDED.

All technical data has been supplied by the manufacturer and is listed only as a convenience. We do not warrant or represent that the merchandise complies with the provisions of any law, particularly including but not limited to the Walsh-Healey Public Contract Act and the Occupational Safety and Health Act of 1970, and regulations promulgated there under.

FINANCING EQUIPMENT Contact:
First Midwest Equipment Finance
80 North Gordon
Elk Grove Village, IL 60007
Glen Mueller
800-669-7512
glen.mueller@firstmidwest.com

Photographs are for illustrative purposes only and may not depict actual product offered. Please contact us if actual photographs are required for specific items. Dimensions may be changed without notice at the discretion of the manufacturer. No liability is assumed resulting from the use of the information contained herein.

GrobBandSaw.com is solely owned and operated by The Tool Mart Inc., Chicago IL 60646

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